Terms & Conditions

Please note, due to unpredictable traffic and road conditions in Illinois acts of nature, traffic delays, breakdown, incorrect pickup and drop off information, and any situation beyond our control.

Deposit, Payment, and Cancellation Policy:
The payment and cancellation policies below may differ for services exceeding $500, special event dates, special occasions, and holidays.  Your confirmation will be noted with additional terms if necessary.

DEPOSITS:  All deposits paid to Max’s Luxury Rides Inc. are non-refundable.  Deposits are taken dependent on the type of service, payment method, and total amount to be billed for services.  If a reservation requires a deposit, the service is not considered confirmed until the deposit has been paid.  Your confirmation will be noted with your deposit schedule.

LATE CANCELLATIONS: Late cancellations are considered any cancellation made after the allotted cancellation period.  Full charges will be billed in the event of late cancellations.  If no cancellation was made, and the chauffeur is on location, the vehicle will wait up to 30 minutes without contact before being considered a late cancellation.  If the chauffeur or dispatch team is unable to make, contact with the passenger within 30 minutes of the scheduled pick-up time (without prior arrangements) the vehicle will be released, and full charges will be due.

WAIT TIME: Wait time is billed for any wait time after the scheduled pick-up time in 15-minute increments at the vehicle’s standard hourly rate.  Wait time shall not apply to hourly services as hourly billing commences at the scheduled pick-up time.

Wait time for commercial airport pick-ups commences 30 minutes after gate arrival for domestic flights and 1-hour for international flights. 

HOURLY SERVICES:  Hourly services are billed from the scheduled pick-up time until the final drop off time, or the vehicles minimum number of hours, whichever is greater.  Hourly services will be billed in full for the total number of hours reserved regardless of usage.  Hourly services that start or end outside of the home operating area will be charged garage-to-garage. 

Rates: 

ADDITIONAL CHARGES: Additional charges may apply for wait times, additional stops, tolls/parking, and damages. 

Airport Policy:

The company will automatically adjust the scheduled pick-up time based on the flights scheduled arrival.  If a plane is delayed significantly, the company will make every effort to arrive upon landing but may be slightly delayed in these cases.

COMMERCIAL FLIGHT TRACKING: All flights will be tracked via multiple flight tracking software options and your airline’s website.  Pick-up time for airport arrivals will be adjusted to match the expected flight arrival time.   It is the responsibility of the client to provide accurate flight information.  In the event the client changes flights, they must inform Max’s Luxury Rides Inc. immediately or possible wait time/late cancellation fees will be incurred.  Max’s Luxury Rides Inc. is not responsible for inaccurate reporting of flight arrival times from any flight tracking software or commercial airline website.

PRIVATE FLIGHT TRACKING: All private flight arrivals that have a trackable tail number will be held to the commercial flight tracking policy.  Private flight arrivals where no tail number is available, or the tail number is blocked, will have the vehicle staged 15 minutes prior to the flight’s scheduled arrival.  Wait time after the flight’s scheduled arrival will be billed at the standard wait time policy.  In order to minimize wait time charges, please update Max’s Luxury Rides Inc. immediately with any known changes to private flight arrival times or possible delays.

AIRPORT PICK-UP PROCEDURES:

In the event the passenger is unable to make contact or locate their chauffeur in the procedure listed below, the passenger should immediately contact dispatch at 708-510-0001.

FBO’S – Chauffeurs will pick-up passengers on the tarmac at all fixed-base operators whenever available.  Please note that certain FBO’s have regulations regarding vehicle entrance onto the tarmac that Max’s Luxury Rides Inc. has no control over.  Chauffeurs will follow the pick-up procedure provided to them by the specific FBO.

STOPS: There are no stop charges on hourly services.  Stop charges apply on point-to-point, direct, and airport transfers.  Stop charges include up to 15-minutes at the respective stop.  Stops exceeding 15-minutes may incur wait time or cause for services to be converted to an hourly charter.  Mileage fees may apply if stops are out of the most direct route of the transfer. One 15-minute courtesy stop is provided on trips exceeding 90 minutes.

TOLLS AND PARKING:  Tolls and parking are billed based on actual usage and necessity.

Damage Policy:

By receipt of this confirmation, you agree to be liable for any damages you (the client) or any passengers make to any vehicle during the charter.  To include but not limited to smoking in the vehicles, vomiting in vehicle excessive spills/messes, burns, tears, broken glass ware, etc. 

In the event of damages, you agree to pay the following charges associated with such damages:

Alcohol, Intoxication, and Behavior Policy:

In the event any passengers do not follow the below policies, services may be terminated immediately without notice. Dependent on the severity of the infraction, passengers may be dropped off at the nearest safe location or police station.  If the chauffeur feels that the action of any passenger is an immediate threat to the safety of any person or property, the chauffeur will call the police for assistance.  Terminated services are billable in full and no refund will be made.

MINORS: Alcohol will not be provided and will not be allowed in a vehicle where minors are riding, even if certain passengers are over the age of 21. 

INTOXICATION: Max’s Luxury Rides Inc. is committed to providing a safe and enjoyable experience during every occasion, including ones where passengers may consume alcohol.  To ensure the safety of all passengers, the chauffeur, and property, passengers will not be permitted to enter the vehicle, or will be asked to exit the vehicle, in the event they have become overly intoxicated to the point of being belligerent, sick, or unable to walk by themselves.  This decision will be made at the discretion of the chauffeur on duty and management.

BEHAVIOR:  For the safety of all passengers, the chauffeur, and the vehicle the following behaviors are not permitted while in the vehicle. 

•  Smoking of any kind (to include e-cigarettes and vape options)
• Standing while the vehicle is in motion.
• Putting body parts or foreign objects out any windows or sunroofs.
• Aggressive behavior (including, but not limited to: yelling, excessive arguments, fighting, threatening, etc.)
• Throwing items.
• Being destructive towards property or the vehicle itself.
• Creating excessive messes and spills.
• Obstructing the chauffeur’s ability to drive safely.
• Any actions that break a local, state, or federal law.

Agreement

• Shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information, and any situation beyond our control.
• Reserves the right to terminate services without notice, prior to the scheduled pick-up time, in the event that weather would provide unsafe road conditions for the vehicle to be able to safely transport passengers.  In the event of unsafe road conditions, Max’s Luxury Rides Inc. will make every effort to provide a replacement vehicle with similar seating capacity for the service. 
• Reserves the right to subcontract services out to other licensed and insured ground transportation providers without notice to the client.
• Is not responsible for items left in the vehicle.

By receipt of this confirmation, your acceptance of these terms and conditions is bound.  As the booking party, you agree to be responsible for all charges associated with this service, regardless of if you are on board of the vehicle.  You also agree to have all standard charges, additional fees, and damages charged to the card on file.